How do I add an item to my shopping cart?
Most items will say 'Add to Cart' somewhere near their price. Click this, or if you see the cart icon
next to an item, click it.
When will my order ship?
Most orders ship within 24-48 hours of reception. To determine if your order has shipped yet simply go to your account summary page and find the order ID under the Order History section. Next to the order ID will be the current order status.
Why Do I Have to Re-Enter My Payment Information Every Order?
We DO NOT SAVE OR LOG credit card information anywhere on our site. This is due to our Privacy Policy. We are sorry about this inconvenience, however, we believe that not retaining this information is the only way we can guarantee you this information will never be hacked. While other eCommerce sites ensure your payment information is safe, the reality is they all save this information somewhere on their site (either in log files, a database, an audit file, etc). As a result, if they are hacked your payment information is compromised. You have no such concern on our site. If you are a repeat customer who feels this is too much of an annoyance you have two options; (1) have us set up an account for you, or (2) use our paypal express checkout service. To set up an account for you please contact us directly at (888)641-6222.
How do I know if Im logged in?
The upper right hand corner of every screen shows whether you are logged in or not. If it reads 'Sign-In/Guest' then you are not logged in. To log in, simply click the word 'Guest' and you will be taken to the login screen where you will be asked for your login name and password.
Why do I have to enter my 'Ship To:' address every order?
Because you are not logged in. Once you create an account and add your address information you will have your address auto-filled in when you go to check out your order if you are logged in. If you want, you may alter (or change completely) the Ship To address for the order at check out time.
How do I cancel an order?
You must contact Customer Service either by email (customers@network-accessories.com) or by phone: (888)641-6222.
When will i receive my order?
Once an item has shipped from our warehouse it is up to the carrier to determine when the items will be received. Obviously, once an item has shipped, if the selected ship method was overnight, 2nd or 3rd day, it is very easy to calculate when the carrier will deliver the package. In the case of Ground deliveries it is not so simple. As a general rule of thumb, assume 3-6 business days.
How do I know my order's status?
On your user account page each order will have a current status (like Open, Shipped Complete, etc.) and on the order detail page (which you get to by clicking any order number on the user account screen) you will also have an order status near the top of the page.
How do i return an item?
You must call this number (888)641-6222 or contact Customer Service at this email address: customers@network-accessories.com.
Why does the amount I was charged for shipping differ from what I was shown at checkout?
Once in a great while the system may not calculate shipping charges correctly. Sometimes it is a zero shipping charge and sometimes it is an overcharge (we charged too much). When this happens you will see an additional charge (or a credit in the case of an overcharge) on your credit card for the difference.
I submitted a special request form but I have not heard back from you in over 48 hours.
Please call (888)641-6222 immediately! Something is wrong!
What do the order status codes mean?
Typically, an order is first Opened then it changes to the In-Process state when someone is actually working on shipping out the order. Finally, an order reaches the Shipped Complete state at which time the system no loger considers it an open order.